Terms of Service

Welcome to Phy Home Life. These Terms of Service ("Terms") govern your access to and use of our website https://phyhomelife.com and the purchase of our handmade wooden essentials. By accessing our website or placing an order, you agree to these Terms in full. If you do not agree, please do not use our services.

1. Company Information

  • Website Name: Phy Home Life
  • Founded: June 17, 2020
  • Office Location: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China
  • Contact Email: support@phyhomelife.com
  • Contact Phone: +86 138 0958 6079

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent to place orders. You also agree to provide accurate and complete information when creating an account or placing an order.

3. Products

Phy Home Life specializes in Handmade Wooden Essentials. Product descriptions, images, dimensions, and colors are provided to the best of our ability. Please note that variations may occur due to the handmade nature of our products.

4. Orders & Payments

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Payment Methods Accepted: PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.
  • All payments must be completed at checkout. We reserve the right to cancel any order if fraud or unauthorized activity is suspected.

5. Shipping & Delivery

  • Handling Time: 3–5 Days (Mon–Fri).
  • Transit Time: 7–13 Days (Mon–Fri).
  • Total Delivery Time: 10–18 Business Days depending on customer location.
  • All products are shipped directly from China to the USA.
  • Delays caused by customs clearance, weather conditions, or courier issues are beyond our control.

6. Returns & Exchanges

  • Return Period: 30 days from the delivery date.
  • Eligible Items: Products must be new, unused, and in original packaging.
  • Customized or Personalized Products: Non-returnable and non-refundable unless damaged, defective, or not as described.
  • Exchanges: Accepted for eligible items.
  • Refund Processing: Within 5 business days after inspection of the returned product.
  • Restocking Fees: None.
  • Return Shipping Costs: Customers are responsible unless the product was defective or damaged upon arrival.

7. Pricing & Taxes

All prices displayed on our website are in USD. Shipping is free unless otherwise stated. Customers are responsible for any applicable duties, taxes, or customs fees depending on their location.

8. Intellectual Property

All content on Phy Home Life, including logos, product images, descriptions, and website design, is the property of Phy Home Life and protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

Phy Home Life shall not be held responsible for:

  • Delays in delivery due to third-party carriers or customs clearance.
  • Damages caused by misuse, improper handling, or modifications of our products.
  • Indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and safeguard your personal data.

12. Termination

We reserve the right to suspend or terminate your access to our website if you violate these Terms, engage in fraudulent activity, or misuse our services.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of China. Any disputes shall be resolved through appropriate legal channels in China.

14. Updates to Terms

Phy Home Life reserves the right to update or modify these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of our website after changes means you accept the updated Terms.

15. Contact Us

For questions regarding these Terms of Service, please contact us:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China