Terms of Service

Welcome to Phy Home Life (https://phyhomelife.com). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Phy Home Life, you agree to these Terms. Please read them carefully before using our site.

1. General Information

Phy Home Life was founded on June 17, 2020, and specializes in premium-quality Leather Pen Cases and Leather Watch Boxes. Our office is located in China, and we ship directly to the USA.

By using our website, you agree that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian.

2. Online Store Terms

  • All products listed on Phy Home Life are new and authentic.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to use our products for any illegal or unauthorized purpose.

3. Orders and Payments

  • Accepted Payment Methods: PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
  • By submitting an order, you authorize us to charge your selected payment method for the total amount, including shipping (if applicable).
  • All transactions are processed securely through trusted third-party providers.

4. Shipping and Delivery

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 2–3 business days (Monday–Friday).
  • Transit Time: 7–12 business days (Monday–Friday).
  • Total Estimated Delivery: 9–15 business days depending on the customer’s location.
  • Shipping Fee: Free worldwide shipping from China to the USA.

We are not responsible for delays caused by customs clearance or unforeseen circumstances beyond our control.

5. Returns and Exchanges

At Phy Home Life, customer satisfaction is our priority.

  • Return Policy: We accept returns within 30 days of delivery for both defective and non-defective products.
  • Non-Returnable Items: Customized or personalized products unless they arrive damaged, defective, or not as described.
  • Exchanges: Accepted for eligible items.
  • Product Condition: Items must be returned in new condition.
  • Return Method: By mail only.
  • Restocking Fee: No restocking charges.
  • Refund Processing Time: 5 business days after receiving and inspecting the returned product.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

6. Product Descriptions

We strive to ensure all product details, descriptions, and prices are accurate. However, we do not guarantee that product information is error-free, complete, or current. If an error occurs, we reserve the right to correct it and update your order accordingly.

7. Intellectual Property

All content on Phy Home Life, including text, images, product designs, and graphics, is the property of Phy Home Life. You may not copy, reproduce, distribute, or exploit any material without prior written consent.

8. Limitation of Liability

Phy Home Life is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. Our liability is limited to the amount paid for the purchased product.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

10. Governing Law

These Terms of Service shall be governed and interpreted under the laws of China. Any disputes arising from the use of our website or services shall be resolved under applicable jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised date. It is your responsibility to review these Terms regularly.

12. Contact Information

For questions regarding these Terms, please contact us at:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China