Shipping Policy

At Phy Home Life (https://phyhomelife.com), we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy outlines how we process, handle, and deliver your purchases, ensuring transparency and customer satisfaction.

1. General Shipping Information

  • Shipping From: All orders are processed and shipped directly from our office in China to the USA.
  • Categories Covered: We currently ship Leather Pen Cases and Leather Watch Boxes.
  • Shipping Fee: We offer free shipping on all orders with no minimum purchase requirement.

2. Order Processing Time

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 2–3 business days (Monday–Friday).
  • Orders placed after the cut-off time or on weekends/holidays will be processed the next business day.

3. Transit and Delivery Time

  • Transit Time: 7–12 business days (Monday–Friday).
  • Estimated Total Delivery Time: 9–15 business days, depending on customer location and local courier services.

Please note: Delivery times are estimates and may vary due to customs clearance, postal delays, or unforeseen circumstances.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can monitor your package using the tracking number provided.

5. Delivery Responsibility

  • Phy Home Life is not responsible for delivery delays caused by customs inspections, incorrect addresses provided by the customer, or natural events beyond our control.
  • Customers are responsible for ensuring that shipping details entered during checkout are accurate and complete.

6. Returns and Exchanges Shipping

  • Return Window: 30 days from delivery.
  • Eligible Items: New products only.
  • Non-Returnable Items: Customized or personalized products unless defective, damaged, or not as described.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
  • Refund Processing: Completed within 5 business days after receiving and inspecting the returned item.
  • Exchanges: Accepted under the same conditions as returns.

7. Customs, Duties, and Taxes

  • All international shipments may be subject to customs duties, taxes, or fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in product prices.

8. Shipping Policy Updates

We may update this Shipping Policy periodically to reflect changes in our shipping providers, costs, or business practices. Updates will be posted on this page with a revised date.

9. Contact Us

For any shipping-related questions or concerns, please contact us at:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China