Shipping Policy

At Phy Home Life, we are dedicated to providing reliable and transparent shipping services for all orders placed on https://phyhomelife.com. This Shipping Policy outlines how we process, handle, and deliver our handmade wooden essentials from our office in China to customers in the USA.

1. Order Processing

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Orders placed after the cut-off time will be processed on the next business day.
  • We begin preparing your order once payment has been successfully confirmed.

2. Handling Time

  • Handling Time: 3–5 Business Days (Monday–Friday).
  • Each product is carefully packaged to ensure safe delivery.

3. Transit & Delivery Time

  • Transit Time: 7–13 Business Days (Monday–Friday).
  • Total Delivery Time: 10–18 Business Days depending on the customer’s location.
  • Delays caused by customs clearance, holidays, weather conditions, or courier disruptions are beyond our control.

4. Shipping Costs

  • Standard Shipping: Free for all orders.
  • Customers are responsible for any local import duties, taxes, or customs fees, if applicable.

5. Shipping Locations

Currently, Phy Home Life ships handmade wooden essentials from China to the USA. If we expand shipping to other regions in the future, updates will be provided on this page.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details. Customers can use this tracking number to follow their shipment until delivery.

7. Failed Deliveries & Wrong Address

  • Please ensure that your shipping address is entered correctly during checkout.
  • We are not responsible for delays or lost shipments due to incorrect addresses provided by the customer.
  • If a package is returned to us because of an incorrect address, the customer will be responsible for reshipping costs.

8. Returns Due to Shipping

  • If your product arrives damaged, defective, or not as described, you may request a return or exchange.
  • Return Period: 30 days from delivery.
  • Return Shipping Costs: Customers are responsible for return shipping unless the product is defective or damaged.
  • Customized or Personalized Items: Non-returnable and non-refundable unless defective or not as described.

For full details, please review our Return & Refund Policy.

9. Contact Us

If you have questions about shipping, delivery times, or order tracking, please contact us:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China