Return & Refund Policy

At Phy Home Life, customer satisfaction is our top priority. We want you to feel confident when purchasing our handmade wooden essentials. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds when shopping at https://phyhomelife.com.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • The item must be returned within 30 days from the delivery date.
  • Products must be in new, unused condition and in the original packaging.
  • Customized or personalized items are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

2. Exchanges

We gladly accept exchanges for eligible items. If you wish to exchange your product, please contact us with your order details and we will provide instructions for processing the exchange.

3. Return Process

  1. Contact our customer support team at support@phyhomelife.com with your order number and reason for return.
  2. Our team will provide you with return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the product back to us using the provided return address.
  • Return Method: By mail only.
  • Restocking Fees: No cost.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the product was defective, damaged upon arrival, or incorrect.
  • We recommend using a trackable shipping service for returns.

5. Refunds

  • Refunds are processed within 5 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • Please note: Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

6. Damaged or Defective Items

If your order arrives damaged, defective, or not as described:

  • Contact us within 7 days of delivery with photos of the product and packaging.
  • We will arrange for a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

  • Customized or personalized products (unless defective or not as described).
  • Items returned after the 30-day return window.
  • Products not in their original condition or missing parts.

8. Shipping & Delivery Reminder

  • Handling Time: 3–5 Business Days (Mon–Fri).
  • Transit Time: 7–13 Business Days (Mon–Fri).
  • Total Delivery Time: 10–18 Business Days depending on customer location.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China