Return & Refund Policy
At Phy Home Life (https://phyhomelife.com), we want you to shop with confidence. We value your trust and are committed to providing a smooth and transparent return and refund process for all eligible products, including our premium Leather Pen Cases and Leather Watch Boxes.
1. Return Eligibility
- Return Window: Customers may request a return within 30 days of delivery.
- Eligible Items: Returns are accepted for both defective and non-defective products.
- Product Condition: Returned items must be in new and unused condition with all original packaging intact.
- Non-Returnable Items: Customized or personalized products are not eligible for return or refund unless they arrive damaged, defective, or not as described.
2. Exchange Policy
- We accept exchanges for eligible products within 30 days of delivery.
- Exchanges are allowed only for items in new condition.
- If the requested replacement is unavailable, a refund will be issued instead.
3. Return Process
- Contact Us: Email us at support@phyhomelife.com with your order number and reason for return.
- Approval: Once your return is approved, we will provide instructions for mailing the product back.
- Return Method: Items must be shipped back by mail only.
- Shipping Costs: Customers are responsible for return shipping costs unless the product arrived defective or damaged.
4. Refund Process
- Refund Approval: Refunds are processed once the returned item is inspected and approved.
- Refund Method: Refunds will be issued to the original payment method used during checkout.
- Processing Time: Refunds are typically completed within 5 business days after receiving the returned item.
- Restocking Fee: No restocking fees apply.
5. Damaged or Defective Items
If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We will cover return shipping costs and provide a full refund or replacement at no additional charge.
6. Shipping and Delivery Responsibility
- Customers must ensure that return packages are securely packed to avoid damage during transit.
- Phy Home Life is not responsible for items lost or damaged during return shipping unless proof of delivery with tracking is provided.
7. Free Shipping Policy
All orders include free shipping from China to the USA. However, return shipping fees are the responsibility of the customer unless the product is defective or damaged upon arrival.
8. Contact Us
For questions or assistance regarding returns and refunds, please reach out to us:
Phy Home Life
- Email: support@phyhomelife.com
- Phone: +86 138 0958 6079
- Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China