FAQs

Welcome to the Phy Home Life FAQs page. Here you’ll find answers to the most common questions about our handmade wooden essentials, shipping, payments, returns, and more. If your question is not listed here, feel free to contact us at support@phyhomelife.com.

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General Questions

Q1: What products does Phy Home Life sell?
A: Phy Home Life specializes in handmade wooden essentials, crafted with care and attention to detail.

Q2: Where is Phy Home Life located?
A: Our office is located in Guangzhou, Guangdong Province, China, and we ship products directly from China to the USA.

Q3: When was Phy Home Life founded?
A: Phy Home Life was founded on June 17, 2020.

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Orders & Payments

Q4: What payment methods do you accept?
A: We accept PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Q5: Is it safe to shop on your website?
A: Yes. All payments on https://phyhomelife.com are processed securely using encrypted payment gateways. We do not store your credit card details.

Q6: Can I cancel or change my order after placing it?
A: Orders can be modified or canceled before processing. Please contact us as soon as possible after placing your order.

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Shipping & Delivery

Q7: Do you offer free shipping?
A: Yes. All orders come with free standard shipping.

Q8: How long does delivery take?
A:

• Handling Time: 3–5 Business Days (Mon–Fri)
• Transit Time: 7–13 Business Days (Mon–Fri)
• Total Delivery Time: 10–18 Business Days depending on your location in the USA.

Q9: Do you ship internationally?
A: Currently, we ship only from China to the USA.

Q10: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email to monitor your shipment.

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Returns & Refunds

Q11: Do you accept returns?
A: Yes. Returns are accepted within 30 days of delivery for both defective and non-defective products.

Q12: Are personalized or customized items returnable?
A: Customized or personalized items are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

Q13: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Q14: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after the returned item is inspected. Refunds will be credited back to the original payment method.

Q15: Do you charge restocking fees?
A: No. We do not charge any restocking fees on returned items.

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Exchanges

Q16: Do you accept product exchanges?
A: Yes. We accept exchanges for eligible products that are new, unused, and within the 30-day return window.

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Contact & Support

Q17: How can I contact customer service?
A: You can reach us at:

• Email: support@phyhomelife.com
• Phone: +86 138 0958 6079
• Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China

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Quick Summary of Policies

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