FAQs
Welcome to the Phy Home Life FAQ page. Here you will find answers to the most common questions about our Leather Pen Cases and Leather Watch Boxes, along with details on shipping, returns, payments, and more.
1. About Phy Home Life
Q: When was Phy Home Life founded?
A: Phy Home Life was founded on June 17, 2020 with the goal of offering high-quality leather storage solutions, including Leather Pen Cases and Leather Watch Boxes.
Q: Where is Phy Home Life located?
A: Our office is located in Guangzhou, Guangdong Province, China. We ship products directly from China to the USA.
2. Orders and Payments
Q: What payment methods do you accept?
A: We accept a wide range of secure payment methods including PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Q: When is the order cut-off time?
A: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after the cut-off time are processed the following business day.
3. Shipping and Delivery
Q: How long does it take to receive my order?
A: Our handling time is 2–3 business days (Mon–Fri). Transit time is 7–12 business days (Mon–Fri). The total estimated delivery time is 9–15 business days, depending on your location.
Q: Do you charge for shipping?
A: No. All orders include free shipping from China to the USA.
Q: Will I receive tracking information?
A: Yes. Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for both defective and non-defective products. Items must be in new condition.
Q: Can I return a personalized or customized product?
A: Personalized or customized items are non-returnable and non-refundable unless they arrive defective, damaged, or not as described.
Q: Do you offer exchanges?
A: Yes. We accept exchanges for eligible products within the 30-day return period.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product arrived defective or damaged.
5. Refunds
Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after we receive and inspect the returned product.
Q: How will I receive my refund?
A: Refunds are issued back to the original payment method used during checkout.
6. Product Information
Q: What types of products do you sell?
A: We specialize in Leather Pen Cases and Leather Watch Boxes designed for organization, travel, and gifting.
Q: Are all your products new?
A: Yes. All products sold on Phy Home Life are brand new.
7. Customer Support
Q: How can I contact Phy Home Life for support?
A: You can reach us through the following channels:
- Email: support@phyhomelife.com
- Phone: +86 138 0958 6079
- Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China