Privacy Policy

Welcome to Phy Home Life. Protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from https://phyhomelife.com.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with Phy Home Life, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, shipping address, and payment details.
  • Non-Personal Information: Browser type, IP address, device type, cookies, and browsing behavior on our website.
  • Transaction Details: Order history, payment confirmations, and product preferences.

How We Use Your Information

We use the information we collect for the following purposes:

  1. To process and fulfill your orders of handmade wooden essentials.
  2. To provide shipping updates and customer support.
  3. To send promotional emails and newsletters (if you have opted in).
  4. To improve website functionality, performance, and user experience.
  5. To detect and prevent fraudulent transactions and enhance security.

Payment Security

We accept PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All payment transactions are securely encrypted, and we do not store your credit card details on our servers.

Cookies & Tracking

Phy Home Life uses cookies and similar technologies to:

  • Personalize your shopping experience.
  • Remember your preferences.
  • Analyze website performance and traffic trends.

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

Data Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information with trusted service providers such as:

  • Shipping carriers for order delivery.
  • Payment processors for secure transactions.
  • Analytics providers to improve our services.

Shipping & Delivery Information

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 3–5 Days (Mon–Fri)
  • Transit Time: 7–13 Days (Mon–Fri)
  • Total Delivery Time: 10–18 Business Days (based on customer location)

All products are shipped directly from our office in China to the USA.

Returns, Refunds & Exchanges

  • Return Policy: Returns are accepted within 30 days.
  • Exchanges: Accepted for eligible items.
  • Condition: Items must be new and unused.
  • Return Method: By mail.
  • Restocking Fees: None.
  • Refund Processing Time: 5 business days.
  • Return Shipping Costs: Customers are responsible unless the product is defective or damaged.
  • Customized/Personalized Items: Non-returnable and non-refundable, unless defective or not as described.

Data Protection & Security

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. While no method of online transmission is 100% secure, we strive to maintain the highest standards of data protection.

Your Rights

As a customer, you have the right to:

  • Request access to the personal data we hold about you.
  • Correct or update your personal information.
  • Request deletion of your data (subject to legal and transactional requirements).
  • Opt-out of marketing communications at any time.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China

Policy Updates

Phy Home Life may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review our policy regularly to stay informed.