Privacy Policy

Welcome to Phy Home Life (https://phyhomelife.com). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase from our store.

By accessing our site or using our services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how your personal information will be handled.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: We accept payments through PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Please note that sensitive payment data is processed securely by our trusted third-party providers.
  • Order Information: Product details, purchase history, and shipping preferences.
  • Technical Data: IP address, browser type, device information, and cookies to improve user experience and site functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services.
  • To send order confirmations, shipping updates, and promotional offers (only if you opt-in).
  • To comply with legal and regulatory requirements.

3. Shipping and Delivery Policy

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 2–3 business days (Monday–Friday).
  • Transit Time: 7–12 business days (Monday–Friday).
  • Estimated Total Delivery Time: 9–15 business days, depending on customer location.
  • Shipping Fee: Free shipping on all orders from China to the USA.

4. Returns and Exchanges

At Phy Home Life, customer satisfaction is our priority.

  • Return Window: 30 days from the date of delivery.
  • Eligible Items: Returns accepted for both defective and non-defective products.
  • Non-Returnable Items: Customized or personalized products, unless they arrive damaged, defective, or not as described.
  • Exchanges: Accepted for eligible items.
  • Product Condition: New only.
  • Return Method: By mail.
  • Restocking Fees: No cost.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  • Refund Processing Time: 5 business days after receiving and inspecting the returned item.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance site functionality.
  • Analyze website traffic and performance.
  • Store user preferences for a better shopping experience.

You may disable cookies in your browser settings, but some features of our site may not function properly.

6. Data Protection and Security

We take reasonable technical and organizational measures to safeguard your personal data. Although no method of transmission over the internet is 100% secure, we strive to use industry-standard practices to protect your information.

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing personal data.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child, we will delete it immediately.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing emails at any time.
  • Request details of the data we hold about you.

To exercise these rights, please contact us using the information below.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

Phy Home Life

  • Email: support@phyhomelife.com
  • Phone: +86 138 0958 6079
  • Address: No. 96 Xicha Road, Baiyun District, Guangzhou, Guangdong Province, China

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised date.