At PHYHOME, Our job is to ensure that your products are delivered to you safely, we attach great importance to the use of durable components to manufacture high-quality products. Our manufacturing process focuses on manufacturing quality. We will not reduce production in order to save costs, because we believe in the integrity of the brand, we will pay attention to the after-sales and pre-sales situation.
This is why all of our equipment has a true 1 year warranty. All our guarantees to our customers are free. You can become the backing of the product without having to pay additional company fees. The word life should completely represent life. All our lifetime warranties are underwritten and supported by leading insurance companies to ensure that no matter what happens in the future, you can guarantee your own warranty.
Please be sure to read the detailed information in the warranty terms. Many companies provide warranties, but they only cover what they consider "manufacturing defects". If the actual use of the product is not covered, what is the point of coverage? PHYHOEM is one of the only companies offering real "wear and tear" insurance. If you need to replace the product, you will not be punished for wearing it only during normal use. You cannot find any similar exclusions in our manual. Therefore, in order to take your sport to a new level, we have served you!
Service Process If you need a warranty, please contact our service center. All our technicians have a wealth of knowledge. They have direct access to the production model and can perform some basic troubleshooting over the phone to solve many problems.
If the technician quickly determines that your problem needs to be solved, we will directly provide you with any parts needed for the operation. The average processing time from the first contact to the factory restoration is about 7 days.
If the local technician believes that the equipment cannot be repaired on site and is still within the warranty period, this situation rarely occurs. Even if you are still within the warranty period, we will bear 100% of the repair cost and use it for the next repair level repair, you will never open your wallet.